Returns Policy: Nurturing Trust with Perfectly Eco

At Perfectly Eco, we believe every eco-friendly choice should bloom with confidence, and our Returns Policy is designed to cultivate fairness for you and us. As of Friday, May 30 2025, this policy ensures your biodegradable pet products, sustainable home essentials, and nature-inspired beauty items can return to us with ease if needed—while honoring our shared commitment to a greener planet. Let’s weave a harmonious return process together!

Return Eligibility

We’re committed to making returns fair and simple. You may return items within 30 days of delivery if they meet these gentle guidelines:

• Condition: Items must be unused, in their original packaging, and in like-new condition—ready to find a new home or be repurposed sustainably.
• Reason: Returns are accepted for change of mind, incorrect items, or defects. Please note that personalized or perishable products (e.g., organic soaps past their freshness date) are non-returnable unless faulty.
• Proof: Include your order number and a brief note explaining the return reason to keep the process transparent.

How to Initiate a Return

Returning your eco-treasures is as natural as a forest stream. Follow these steps:

1. Contact Us: Email support@perfectlyeco.com with your order number and return reason within 30 days of delivery. We’ll respond the next business day with a return authorization.

2. Prepare Your Package: Pack the items securely using the original packaging or a recyclable alternative. Include the return note.

3. Ship It Back: Use a tracked, carbon-neutral shipping service (we recommend our partners). Send to the address provided in our response. You cover the return shipping cost, ensuring fairness for both parties.

4. Receive Confirmation: Once we receive and inspect your return, we’ll notify you via email—typically within 3-5 business days.

Refund or Exchange

We aim to balance your satisfaction with our sustainability mission. Here’s how we proceed:

• Refund: If approved, we’ll issue a refund to your original payment method within 7-10 business days of receipt, minus the initial shipping cost (to fairly reflect our delivery investment). Refunds exclude return shipping fees.

• Exchange: Prefer a replacement? We’ll send a new item of equal value, subject to stock availability, with no additional shipping cost on our end.

• Defective Items: If an item is faulty, we’ll cover return shipping and provide a full refund or replacement at no cost to you—our promise to stand by our eco-quality.

Non-Returnable Items

To keep our green circle fair, some items are exempt:

• Opened or used products (unless defective).

• Items damaged due to misuse.

• Custom orders or gifts cards.

Lost or Damaged Returns

If your return is lost in transit, file a claim with your shipping provider within 14 days, providing tracking details. We’ll assist if the fault lies with our recommended carriers. Damaged returns due to improper packing may not qualify for a full refund—let’s protect our planet’s resources together!

Contact Us

Need guidance on your return? Our eco-team is here to help. Reach out at support@perfectlyeco.com or call +44 7768 923 275, Monday to Friday, 9 AM to 5 PM BST. We’re dedicated to ensuring your return experience reflects the care and fairness at the heart of Perfectly Eco.

Together, let’s turn returns into opportunities for growth—nurturing trust, sustainability, and a world that’s Perfectly Eco with every step!